Terms and Conditions

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1. Definitions

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“Company”                     National Storage for Wills 

                                             Email: contact@nationalwillsteam.com

                                             Website: www.nationalstorageforwills.com.

                                             Address: 3rd Floor Albemarie Street, Mayfair, London W1S 4JL.

                                             Trading style name for Estate and Wills Advisory Group Limited (company registration number 13958194).​

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“Client”                               a person who has chosen to place documents with the Company for storage.

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Safe Storage Holder        a party authorised by the Company to store, and manage documents and operate the document                                                                       storage system, as explained to the Client by the Company.

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Documents:                      Papers being stored by the Company.

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2. The Company’s Obligations

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In consideration of the Client paying the agreed annual fee, the Company has a legal duty to ensure the Safe Storage Holder to:

 

    a) Keep the Documents in safe storage.

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    b) Use reasonable endeavors to protect and preserve the Documents whilst in safe storage.

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    c) Maintain insurance to cover of at least £2million to cover loss or damage to the documents whilst in storage. Their insurance is with Hiscox                Insurance Company, whose registered address is 22 Bishopsgate, London, EC2N 4BQ.

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    d) Make and keep copies of the Documents to assist in their restoration if required.   Return the Documents in accordance with section 4.

 

The Company reserves the right to increase the fees for storage at any time during the storage period, provided that a minimum of 30 days written notice of any such increase is given to the Client at their last known address.

 

Payment of the fee is in return for the storage of the Documents and not for any other service provided by either the Company or the Safe Storage Holder.

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3. The Client’s Obligations

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The Client is responsible for informing the Company of any change of address or banking details.       The Client agrees to pay the storage fee on the agreed date. If payment is not made by the due date, the Company reserves the right to return the documents to the Client's last known address, upon which all liabilities of the Company shall cease

 

4. Return of Documents

 

The Client may request the return of their Documents at any time by submitting a written request to the Company, upon which the Documents will be returned to the Client.

 

Documents will only be returned to someone other than the Client under the following circumstances.

 

   a ) An Enduring, Lasting, or Continuing Power of Attorney will be returned to one of the Attorneys upon receipt of a written request signed by                one of the Attorneys (in the case of a joint and several appointment) or signed by all of the Attorneys (in the case of a joint appointment).

 

    b) A Will will be returned to one of the Personal Representatives upon receipt of a written request signed by all the Personal Representatives,                accompanied by an original death certificate

 

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Upon receipt of the request by the Company, Documents will be despatched within two working days using a delivery service that requires acknowledgement of receipt by the recipient.

 

Delivery requests to addresses within the United Kingdom will not incur a charge, provided all fees are paid. Delivery requests to addresses outside of the United Kingdom will incur a fee equal to the actual cost of delivery.

 

 

5. Right to cancel

 

The Client has the right to cancel this agreement within 14 days without providing any reason. The cancellation period will expire after 14 days. To meet the deadline, it is sufficient for the Client to send the notice of cancellation before the period has expired.

 

To exercise the right to cancel, the Client must inform the Company of their decision to cancel this agreement by a clear statement sent by post or email.

 

If the Client cancels within 14 days, the Company will reimburse all fees paid by the Client without delay, using the same method as the original payment.

 

 6. Complaints

 

Any complaints should be addressed to the Office Manager of the Company, either by email or post, at the address given in section 1.

 

7. Client Disclaimer

 

By signing these terms and conditions, you confirm your agreement to the following:

 

     a) You understand and agree to the fees specified on our website and on our direct debit form. It is important to note that your storage fees will           be collected annually by direct debit.

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     b) You acknowledge that if your Documents are not executed correctly, they may be invalid and ineffective. It is your responsibility to ensure the           proper execution of your documents.

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    c) You agree that, except for loss or damage directly caused by the negligence of the Company or its agents or employees, your Documents are          lodged with the Company solely at your risk.

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   d) By signing these terms and conditions, either by ticking the relevant boxes when submitting the form on our website or by signing a hard                  copy, you agree to our fees and to store your Documents with the Company. It is your responsibility to ensure that your Documents are                      posted to the address provided for storage without delay.

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